FAQ

Frequently Asked Questions

What is the difference between a cartridge and refillable reservoir fed fountain pen?

Cartridge fed fountain pens are great for those who do not have experience with fountain pens! Ink refill is a simple as replacing the cartridge! Refillable reservoir fed fountain pens give people the liberty to choose from many variety's of exquisite ink! To learn how to fill this reservoir, click this link! ---->

What types of pens do you sell?

We specialize in high-quality fountain pens, including our Executive Pens and Robusto Pens collections. Each pen is carefully crafted for both style and performance.

What is your return policy?

We want you to be completely satisfied with your purchase. Please contact us within 15 days of receiving your order if you have any concerns.

How do I care for my fountain pen?

Regular cleaning and proper storage will keep your fountain pen in excellent condition. We recommend flushing your pen with water when changing inks and storing it cap-up when not in use.

Do you sell ink and accessories?

Yes! if you do not see something you want, contact us and we will do our best to guarantee your satisfaction!

How can I contact customer service?

You can reach us through our contact page or email us directly at turns.burns.and.more@gmail.com or contact us with the form at the bottom of this page!